SISU Return Policy and Process
Our return policy is designed to ensure transparency and trust. We are committed to providing clear guidelines and support throughout your return experience. Please review the following information to understand your rights and responsibilities.
This policy is applicable to all SISU customers and aims to provide a consistent and fair process for every order. If you encounter any issues with your product, our team is here to assist you promptly and professionally.
Key Return Policy Details
Returns are accepted within 14 days of delivery. Products must be unused, in original condition, and in the original packaging. Custom or personalized items are non-refundable unless defective or damaged upon arrival.
How to Initiate a Return
To start your return, please contact our support team finlandisawesome.fi@gmail.com with your order number and a detailed description of the issue. Our team will guide you through the next steps and provide a return shipping label if eligible.
Processing Returns
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to your original payment method.
Customer Support
If you have questions regarding your return or need further assistance, our customer service team is available to provide timely and professional support throughout the process.
“SISU handled my return efficiently and professionally. The process was clear and straightforward.”
“The return process was clear and straightforward. Support explained everything quickly and resolved the problem without hassle.”
“Great customer service. When something arrived wrong, the support team helped immediately and made it right.”
